VP of CX Solutions & SMS at Xinix · 20+ Years of Experience
I build revenue, optimize operations, and lead teams with empathy and discipline — bringing Lean Six Sigma rigor and genuine human leadership to every challenge. Currently spearheading Xinix's expansion into the US market.
About Me
I'm Adam — a Sales and Operations Executive with over two decades of experience driving revenue growth, improving operations, and building high-performing teams across B2B sales, contact center operations, and construction management. Based in Sebring, FL, I'm currently focused on launching Xinix in the US market, bringing world-class cloud communications and software delivery to American businesses.
What sets me apart is how I lead. I believe that empathy and compassion are not soft skills — they're leadership superpowers. When people feel truly seen and supported, they perform at their best. I've built that culture across contact centers of 100+ agents and construction crews of 50 people, and I've seen firsthand what it unlocks.
As a CCSigma Black Belt, I bring structured, data-driven discipline to every process challenge. I don't guess — I measure, analyze, and improve. And through all of it, honesty and integrity are non-negotiables. I say what I mean, own my mistakes, and always do right by the people I work with.
Outside of work, I'm a hands-on builder and proud father with a love for crafting, fishing, and laser wood burning.
What I Stand For
Skills and certifications open doors — but how you treat people is what keeps them open. These are the principles I lead by, every single day.
Experience
Xinix
Leading Xinix's expansion into the US market as VP of CX Solutions and SMS — bringing world-class cloud communications, contact center technology, and SMS solutions to American businesses.
Dialedin
Managed and grew a portfolio of high-value client accounts, delivering customized solutions that drove retention, expansion, and long-term partnerships.
Insite Managed Solutions
Delivered operational and performance consulting engagements resulting in measurable efficiency gains and cost reductions for enterprise clients.
ResultsCX
Led day-to-day operations for a 125+ agent contact center, balancing service delivery, workforce management, and financial performance.
Sykes Inc.
Supervised and coached 25+ customer service representatives, consistently exceeding performance, quality, and CSAT benchmarks.
Various Contractors — Florida Region
Managed residential and commercial construction projects from planning through completion, ensuring on-time and on-budget delivery across the Florida region.
Technical Skills
Contact
Whether you're exploring what Xinix can do for your US business, looking for a sales and operations leader who leads with honesty and care, or just want to connect — I'd love to hear from you.